Communication Methods & Response Time
- 2019-12-31T05:52:24.042Z: Added background information.
Many years ago I had this conversation in the office with one of my colleagues:
Me: (Working on the codes of a project.)
Colleague: (Yelling not far away)
Check your Slack!
Oh, sorry. I didn't notice...
You should always keep an eye on the Slack channels.
How can I focus on the codes if I have to keep an eye on the private messages or public announcements that can popup any time? That's the main reason I don't allow notifications from Slack!
A few years later, I had this conversation with my friend on LINE:
Friend: (Sent me a question.)
Me: (Reading, and thinking how to respond.)
Friend: (Few seconds later)
Please respond. Don't make me wait.
Me: Wait a moment, I was typing my response!
Did my friend expect me to hit the Send button for every word I have typed?
Seriously, in my opinion, expecting on-time response when using non-real time communication methods does not make any sense.
I personally recognize the following real-time communication methods:
- Face-to-face communication
- Telephone call
Other methods are recognized as non-real time communication methods, including, but not limited to:
- Short Message Service (SMS)
- Postal mail
- Electronic mail (Email)
Instant messaging (IM):
- Facebook Messenger
- Skype text-based messaging
- When on-time or immediate response is expected, real-time communication method(s) MUST be used.
- On-time or immediate response MUST NOT be expected when using non-real time communication method(s).
- When using non-real time communication method(s), response is OPTIONAL.
The last point is a fact. Non-real time communication methods do not guarantee the message is delivered successfully and read by the recipient.